1. 14-day cooling-off period
If you are an EU/EEA/UK consumer, you may request a full refund of unused credits within 14 days of purchase. Once you start consuming credits, the used portion is deducted from the refund; the remaining unused credits are refunded in full.
2. Unused credits
After the cooling-off period, unused credits are generally non-refundable, but we will consider requests on a case-by-case basis where circumstances warrant.
3. Billing errors and duplicate charges
Duplicate charges, incorrect amounts, or credits not delivered after a confirmed payment will be refunded in full. Contact billing support with the order reference.
4. Bank-transfer orders
For bank-transfer orders, credits are activated only after we receive the funds. If you paid but no credits appeared within three business days, contact support with the transfer receipt.
5. How to request a refund
Email us via the contact page with your order reference and the reason for the refund. We aim to reply within two business days. Approved refunds are issued to the original payment method within 5–10 business days.
6. Chargebacks
Please contact us before opening a chargeback — most disputes can be resolved directly and faster.